NDIS Provider Service Agreement

NDIS Provider Service Agreement

Our NDIS service agreement ensures everyone is informed and agreeable to treatment approaches and service delivery.

What is a NDIS provider service agreement?

When you agree to use your NDIS budget to pay for supports, you are entering into a contract with your provider. A service agreement is an agreement between you and your provider that makes it clear to what you have both agreed to. It is covered by Australian Consumer Law.

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The NDIA recommends having a written service agreement so participants and providers are clear about what each party has agreed to. For example, what supports will be delivered and how they will be delivered.

Making a service agreement is a negotiation between you and your provider. You can involve another person, such as a family member or friend. Your provider may have a standard service agreement that you may like to use, or you can create your own. 

What to consider when making a NDIS service agreement

When we sit down and discuss your service agreement, we negotiate and explain things like:

• what supports and treatments are being provided

• the cost of the treatments (duration)

• responsibilities of your NDIS provider - planning, outcome measures and report writing

• your responsibilities as a client

• how long the agreement goes for and how it can be changed

• dispute resolution process.