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NDIS Provider Service Agreement

NDIS Provider Service Agreement

Our NDIS service agreement ensures everyone is informed and agreeable to treatment approaches and service delivery.

What is a NDIS provider service agreement?

When you agree to use your NDIS budget to pay for supports, you are entering into a contract with your provider. A service agreement is an agreement between you and your provider that makes it clear to what you have both agreed to. It is covered by Australian Consumer Law.

The NDIA recommends having a written service agreement so participants and providers are clear about what each party has agreed to. For example, what supports will be delivered and how they will be delivered.


Making a service agreement is a negotiation between you and your provider. You can involve another person, such as a family member or friend. Your provider may have a standard service agreement that you may like to use, or you can create your own. 

What to consider when making a NDIS service agreement

When we sit down and discuss your service agreement, we negotiate and explain things like:

  • what supports and treatments are being provided

  • the cost of the treatments (duration)

  • responsibilities of your NDIS provider - planning, outcome measures and report writing

  • your responsibilities as a client

  • how long the agreement goes for and how it can be changed

  • dispute resolution process.

Contact Us 

Agility Physiotherapy & Exercise Physiology

Inside Myhealth Medical Centre Westfields Penrith

A: Shop 017/585 High Street Penrith NSW 2750

P: 02 9188 0751

E: info@agilityphysio.com.au

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